Debt collection is a costly task that takes up valuable company resources to hopefully get back previous loans. It requires unnecessarily spending thousands to train a call center or collections department. If a company is focusing on reclaiming lost investments, it loses focus on its original goal or business plan. By outsourcing all that debt collection, it can save money by not spending unnecessary resources and keeps the company on task. By outsourcing to the correct collection agency it can ensure that as much of its lost investment can be recovered as possible without the need to waste resources.
Our History
Client Services Inc. was established by John Kastner as a middleman collection agency in 1987. They are based in St. Louis, MO and has now grown to incorporate all customer relationship management fields. They understand that collections agencies generally have a bad reputation and strive to set themselves apart from the rest of the field. Since inception the corporate structure has changed to include Dan Philipot in 2001 as Vice President of Operations who has now become the President and Managing Partner of the CMS division. Most recently they have opened up another call center in Kansas City to help alleviate some of the pressure on their main one.
Current Management
- Scott Lindley – Executive Vice President
- Dan Philipot – President/ Managing Partner CMS Division
- John Kastner, Jr. – Vice President Operations/Partner
- Jeff Kastner – Vice President Operations/Partner
- Don Funke – Assistant Vice President/Partner
- Jerry Petersen – Assistant Vice President/ Partner
- Mont Little – Chief Information Officer
- Michael Basso – Corporate Treasurer
Client Services strives in many ways to differentiate themselves from the rest of the collection agency institutions. One way is they openly welcome complaints from anyone. Anyone wishing to file a complaint can find a section to do so on their current website. Client Services attempts to answer and assist with any complaint in a timely and professional fashion.
Current Services
Although Client Services was founded as a collection agency, they have grown to incorporate a wide variety of customer service solutions. Such services include but are not limited to Servicing and Welcome Calls, Order Registration and Processing, Customer Care, Advertising Campaigns, Retention Campaigns, Help Desk Operations, New Product Selling and Reservations. They also stick to their roots and provide a wide range of debt collection methods including: Post-Charge Off, Pre-Charge Off, Skip Tracing, Government Collection, Commercial Collection, Healthcare Collection, Insurance Collection, and Litigation Collection.
Environmentally Friendly
Client Services understands that the state of the environment is an important priority and does what it can to help the environment. They use biodegradable materials whenever it’s possible. Waste and Energy management are looked at as a high priority among each of the call centers. Also each of the call centers contains a full on-site recycling center. Client Services strives to maintain an environmentally friendly work environment.
Operations and Security
Client Services is often a seven day a week operation although they do not require employees to work on Sunday. Otherwise they are open from 7 till 9 on Monday through Thursday. They are open from 7 till 5 on Friday, and from 7 till noon on Saturday. Client Services currently employs around 1250 nationwide. They strive to ensure a secure environment. Employees carry key cards and are required to have a photo badge on them at all times. Visitors are required to be escorted through the premises. All vital areas of operation are secured and require 2 levels of verification. Client Services currently maintains the top rating possible from the PCI-DSS for security.
